This year, for the 6th edition of the design for services workshop, we are tackling a timely subject: sustainability.

In particular, for like-minded communities of travellers.

Our guest speakers include:

• Christophe Bowyer (former ULB)

• Michael Dibbern

Mirroring the design approach to actual projects, our workshops will blend a variety of active learning styles with individual and team activities.

To design digital interaction, a lot of ethnographic user research is carried out to understand the context of use and the mental model prevalent at the time of engagement with the service.

The creative kit wallet will be given to each workshop participant. We still encourage all to bring their own set of markers and colours pens and pencils. (Scissors, tape and glue could prove useful too).

Papers and templates for the methods used are shared as we encounter them, with slides and virtual whiteboards used mostly for the remote sessions.

To introduce a very hands-on approach to design thinking and doing for creating new or improving existing services in tourism, we will put our creative kit through its pace.

Illustrate, map, compare and refine your ideas and challenge your assumptions.

Asynchronous collaboration using online tools like Google slides and Mural for comments on draft concepts.

Teams calls to share progress and gain feedback.

We conclude with a 15-20 min "pitch deck" presentation online.